Archive for the 'CUSTOMER SERVICE' Category
The Self-Fulfilling Prophecy of Small Business Failure
0 Comments Published March 6th, 2008 in CUSTOMER SERVICE, Worst Practices(FranchisePick.Com) When an owner launches their new business, their are generally enthusiastic, upbeat, hopeful, and appreciative of every customer that honors them with a purchase or membership. However, the strain of surviving tough times can lead to long hours, fatigue, frustration and stress for the owner. This can result in indifference, impatience and even animosity [...]